Refund Policy

Last updated: November 26, 2025

Overview

At DAMARESI, we strive to provide the best music streaming and download experience. However, we understand that issues may arise. This Refund Policy explains when and how refunds may be issued for digital music purchases.

Digital Content Policy

All music purchases on DAMARESI are for digital content. Once a download is completed or a song is streamed in full quality, the transaction is generally considered final due to the nature of digital goods.

Important: Please ensure you are purchasing the correct song before completing payment, as refunds for digital downloads are limited.

Eligible for Refund

You may be eligible for a refund if:

  • •Payment was processed but download failed due to technical errors on our end
  • •You were charged multiple times for the same purchase
  • •The downloaded file is corrupted and cannot be played
  • •The wrong song was delivered (not matching the title/artist purchased)
  • •Technical issues prevented access to purchased content within 48 hours

Not Eligible for Refund

Refunds will NOT be issued for:

  • •Change of mind after successful download
  • •Purchasing the wrong song by mistake (please preview before buying)
  • •Quality expectations not met (all quality specifications are displayed before purchase)
  • •Loss of downloaded files due to device issues
  • •Requests made more than 7 days after purchase

How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  1. 1. Contact Support: Reach out to us within 7 days of purchase via WhatsApp (+44 7857 801244) or our Contact page.
  2. 2. Provide Details: Include your transaction ID, purchase date, song title, and a detailed explanation of the issue.
  3. 3. Review Process: Our team will review your request within 2-3 business days.
  4. 4. Resolution: If approved, refunds are processed within 5-7 business days to your original payment method.

Refund Processing Time

Approved Refunds: Once approved, refunds are processed within 5-7 business days. The time for the refund to appear in your account depends on your payment provider.

Mobile Money: Refunds to M-PESA, Tigo Pesa, or Airtel Money typically arrive within 1-3 business days.

Bank Transfers: Bank refunds may take 3-7 business days depending on your bank's processing time.

Free Downloads

Songs marked as "FREE" do not require payment and are not subject to this refund policy. Free downloads are provided as-is, and no refunds or compensation are available.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of DAMARESI after changes constitutes acceptance of the updated policy.

Need Help?

For refund requests or questions, contact us via WhatsApp at +44 7857 801244 or visit our Contact page.